No Next Day Delivery at the moment - For Free local collection use discount code LOCALPICKUP

Delivery and T&Cs


Free Local Pick Up

Free Collection is available from 

The Red House Woodhouse Lane, Dunham Massey, Cheshire, WA14 4SB.

Use discount code LOCALPICKUP when you check out

During COVID-19 We will contact you when it's ready and have it in a safe place for you to pick up outside.  .

Delivery

Delivery is £3.95 with Hermes and is 3-4 days. They don't pick up on Saturday or Sunday and orders placed after 10 pm will  add an extra day. 

If an item can be posted on its own in a protected envelope it will cost £2.50.

Due to the line-ups at post offices we can not offer next day delivery anymore. If an item can be posted on its own in a protected envelope it will cost £2.50.

 Hopefully they still manage to deliver parcels quickly during COVID-19.

At the moment we only deliver to mainland UK

Handmade/Vintage Products

Many of our products are handmade and may differ sometimes from the photo if another element has been used if one has run out.

Hand painted items are distressed as this is the style we do here. 

Please allow extra time for delivery as some may have be made at the time of your order 

Vintage Items are used and may have a distressed patina. We feel that makes them more special. Please don't buy a vintage Item if you prefer new things.

Damages

We hope this doesn't happen but if it does please email us and include a photo.We will refund or send another.  

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and a credit will  be applied to your credit card or original method of payment.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping

To return your product, you should mail your product to: Vintage Angel, The Red House, Woodhouse Lane, Dunham Massey, Cheshire, WA14 4SB

You will be responsible for paying for your own shipping costs for returning your item if it is not damaged. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.